I stayed at this property last week as a SPG Platinum with three rooms booked for a family getaway just prior to Easter. Overall we were happy with the resort, and when it is fully finished it will be both huge and impressive. For the moment it probably has another few months (if not years) until it is completed, as the villas (on the south of the resort) were still under construction. Thankfully there wasn't that much noise, but certainly at times you could hear some banging and the view looking in that direction wasn't great. Only the main hotel restaurant and the beach cafe were open, the others were empty and still not finished (including a Japanese restaurant) so we had only partial food options available. Meanwhile most of the trees were stumps awaiting some growth since the trunks had clearly just been put into position from elsewhere.
SPG platinum benefits were restricted to one room, but since we had booked rooms with breakfast that wasn't a problem. As it was we then had a chance to try different room types - two plunge pools and one garden suite (which was an upgrade, we had booked a sea view. The hotel did offer us the room type we booked but with a nice view if we chose to decline the upgrade). The garden suite was huge, two large rooms, more than double the size of the plunge pool rooms, and with two large 'balconies'. However as it was at ground level and the view looked out onto the hotel's road, a fence and trees with no leaves it wasn't much good except for space. I wouldn't recommend paying for this room. The plunge pools were far nicer, and went down well, though they have limited privacy and are certainly not an alternative to the pool. Speaking of pool, that was ready and was huge, and with the resort being such low occupancy there was a lot of space for everyone. As a note on the rooms - they had very nice new Samsung TVs and good HD TV that looked rather nice.
The official platinum benefits (printed out) were fairly standard, but I suppose the cocktails were a bonus:
- A welcome gift of free breakfast (valuable), local gift (not a clue what), or 500 star points
- Nice touch: 2 cocktails per person at the beach restaurant each night between 17:30 to 19:00 - this was worth about USD40/night considering the price of cocktails in the resort
- Standard stuff: Room upgrade, 'VIP treatment' (aka fruit provided, but only in the upgraded room), free internet, late checkout (subject to availability since this is a resort)
Since this was a family trip we actually ate in the hotel in the evening for one night (normal restaurant), and did room service - both were perfectly reasonable, perhaps not too overpriced for a 5* hotel, but I did feel the menu was lacking much that made it Vietnamese. Breakfast was comprehensive, including an egg and noodle chef, but certainly nothing that made me feel it was more than a standard four plus star hotel in Asia. Service was a bit spotty (the restaurant was near empty in the evening but it still took 10-15 minutes for drinks to arrive and for 6 diners our main meals arrived at three different times around 10 minutes apart, and I suspect that one of the meals was forgotten and cooked up rapidly since it was missed from the initial order, though they'd flagged that one main was going to be later. This will need management attention as it isn't explainable when the number of staff and chefs outnumber the guests eating. Pricing was far higher than going locally, but didn't feel like a complete gouge. For kids - not that much to do at the moment, there was some 'tree house' space with a few items to climb and a walkway, but it isn't much - hence more a resort for adults.
On location - the hotel is way out of town and you need to get uber/grab cars around, thankfully there are plenty around and they are well priced. The hotel shuttle (van or car) from the airport was expensive very compared with a local car, but we used it for certainty around arrival and it was very professionally done. The only other thing worth mentioning is that directly north of the hotel there is just a large empty space. If you want somewhere cut off from Da Nang it's good, if you want to be the centre of the action it is less so.
Final note - the beach looked very nice (for photos) but when we were there it was a red flag and the waves were clearly too strong to swim in, or even paddle, as such it was empty. No sign of any sandflies that I'd heard about in similar hotels.
As such, overall conclusion was good - we'd come back for the space and when it is fully finished, bit worried where they will put all the people considering that it already started to feel fairly full in the main facilities with only a skeleton number of guests, but to get SPG points in this area it is fairly reasonable - first I'll try the new SPG hotel in Hoi An when it opens.