Reality check for those morally outraged. This is Flyertalk, where a subculture has been built up of maximising the travel experience without undue attention to ethical positions. Obvious mistake fares taken up, opportunistic use of promotional codes, compensation for this and that etc etc
Seems to me the OP's expectation, although inelegantly put, goes with that general flow. And an on-the-ball hotel might well offer a discounted rate or a pocketful of points for a seriously disturbed night in return for tons of goodwill for a (possibly) grateful IHG...
So possibly a good time to dismount from those toweringly high horses
