I stayed at this Fairfield Inn once. The power went out because of bad thunderstorms in the area and it was the power company's problem.
I was not at the hotel most of the day and only had to suffer maybe 2 hours without electricity in the late afternoon/early evening. Without asking, they gave me a bunch of points.
I have also stayed there a lot and know the management. I even told the GM that it is not their fault so no need to give me the points. Still, it makes you feel the hotel went above and beyond.