Originally Posted by BHArt

I have a positive tale of making sure your information is legible. The manager at my local Simon called my cell phone to let me know their system was down in case I was planning to come in, he said he'd call back once it was up and running. I went the following day thinking he must have forgotten and surely it was fixed; still down but he called me a few hours later to let me know it was back up and running. He said he was just calling his "regulars" but that was some great customer service.