As others have said, the showers are an embarrassment. I strongly get the feeling that this is deliberate BA cost-squeezing though: renovating a shower room is something I'm sure lots of us have had done in our own homes, it's not hard, it's not particularly expensive. I find the service at the showers (T5 club north) quite weak as well (person at desk wandering off into the back), so overall I get the sense that the showers just are not something BA means to compete on.

I also wonder if BA have sort of admitted defeat when it comes to creating a premium feel in the club lounges, because of sheer passenger numbers. At busy times, I'm not sure what could possibly be done about the north lounge, there are simply too many passengers for the space, and an incredibly high flux of people dashing in and out for a quick snack.

As a silver I might regret saying this, but I do sometimes think there should be a nice, quiet lounge for people flying in J, and a simpler "grab and go" coffee bar type affair for those of us who are just connecting briefly between Y flights.

All that said, my major grievance at T5 is always the obnoxious security staff, rather than any of the lounges.