Originally Posted by
gusd
Thanks. So in that case, with the award change broken online, for a Plat it’s better to just book a fresh itinerary and just cancel the old one rather than call in to make the change.
If you can book a fresh itinerary, then you should be able to make the change by calling. But, yes, if you have enough miles, book-and-cancel is a viable strategy. Just make sure that you cancel the original one as soon as the new one is ticketed, because having two reservations on the same flight is a no-no that can get both of your reservations cancelled if they notice.