Originally Posted by
HenleyBoy
Hi,
Made a booking with United Airlines to fly to the States but it's not going smoothly. Hope someone can give me some reassurance.
Booking made online. Not an easy process. Had SSL issues and then it didn't like my credit card. Used a different card and then promptly got my "processing your reservation" email. However I did not receive the e-ticket and receipt email. Had to ring up for it and it was this was received the following morning. But the main problem is when I go into my reservations and put in my confirmation number it says "the traveler information entered does not match our records". I rang United and they have told me the booking is OK. I have emailed them (twice) asking them to fix the issue but they have not responded.
Anybody else had this issue? Is it something I should be concerned about? Are there any other options for contacting United to get someone to help with this?
Grateful for any advice.
Could you expand on SSL issues?
It is a known issue that the e-ticket / receipt email is not working for many people. It is an issue on UA's systems. I wouldn't worry about this.
So it sounds like you're trying to access the booking from outside your account. Meaning, you're putting in the confirmation number and last name and seeing if a booking comes up. Does this reservation show up automatically if you're logged in? If the problem persists and your travel is soon, I would print out the e-receipt and have a hard copy in case United tries telling you that no such reservation exists at the airport. Also, when calling, I would ask why it doesn't work online and if the agents can go to UA.com and put in your last name and reservation # and see if it comes up for them.