Ph. agents need more training...
Sorry, meant to post this in "flame free" thread...
Originally Posted by
philemer
What are the main reasons for not allowing someone to check in online?
Details:
-paid flt for 2 using Companion Fare cert and 2 GGUs
-departing tomorrow
-I've never made any changes to the itinerary
-BOI-SEA-MSY
Just curious
Originally Posted by
Akck
we were unable to do so on a IAH-SEA-JNU itinerary. I believe their system erred out because it was trying to check bags to final destination while we were overnighting at SEA (just over the 12 hour limit between flights to do so). Another reason was due to a last minute flight change on the second flight for another itinerary. The flight was turned over to gate control, so we couldn’t do anything until we got there.
Originally Posted by
Flying for Fun
Are you checking baggage? If so, try OLCI without baggage. It should complete with boarding pass. See agent at the airport to check baggage there. If that doesn't work call AS to make sure all you personal information was populated into the reservation. If a DOB or other onformation is missing you won't be able to do OLCI.
James
The
problem, as I found out tonight, was because there had been a small schedule change a month or two ago. It seems that AS's IT systems don't handle sch. changes well (can you say fubar?) when GGUs are involved. It seems what I see on my computer was updated and fine but their system hadn't updated the small change. The 2nd gal I spoke with knew exactly what the problem was when I said "schedule change". She hit the update button and asked me to go online and try to check in. Voila, it worked fine. It would be nice if AS could give their new ph. agents more training. Sad.
Last edited by philemer; Mar 26, 2018 at 8:54 pm