Originally Posted by
IAN-UK
You seem to have got all those points without understanding how the programme works You redeem points for (generally) a basic room. If you want club access, some hotels let you pay for that, or they'll upgrade you if you're a RA.
RA doesn't guarantee Club access on award stays either IIRC.
But the OP is IHG Gold, so his best bet is to offer to pay cash for an upgrade.