Needle Hill

While there is a discussion on the failure of concierge services especially after the central call number went live (or dead), my experiences with TPE concierge service were very different. I recently flew twice from TPE-YVR in Feb. and March during the peak travel seasons. During the Chinese New Year holidays, there was only one concierge Daisy who greeted me by name at the check at the counter. I have no idea how she can guess my name right without looking at any ID or boarding pass. She took my passport and handled the check in for me, gave me suggestions on which lounge to go to (SQ for the food and BR for the facility). The line at the security check winded through the airport. She found out where was the end of the line and escorted me all the way to restricted area. She greeted me again at the gate and escorted me to the plane. In March, three concierges (Daisy, Lindsay and one other) were serving at the counter. They handled the check in for me and proactively tried to sit my wife and I next to each other in D and G which I declined as across the aisle was fine with me since I wanted the window seat. Once again she escorted me to the security area, met me at the gate, and escort me to board. She even wished me bon voyage before the door closed. I haven't stress tested their services as the flights were uneventful but if Air Canada can keep up with these personal attention to details at all airports, they can beat any Asian airlines at their games.