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v) Ms Murthi also noted that once proceedings are issued, Ryanair does not seek to contact its customer directly. It retains the law firm Ince & Co to handle flight disruption compensation litigation (or did so at the time of Ms Murthi’s second witness statement). In a case involving Bott representing the customer, Ince & Co would communicate directly with Bott, for example, in relation to the service of court documents.
119.
ii) Ryanair says that it now routinely copies Bott on its correspondence with Bott’s clients. Bott insists that there are instances where this has not occurred, resulting in its initiating proceedings when its client has already received compensation from Ryanair. It seems prudent that Ryanair should continue to copy Bott on any correspondence with Bott’s clients in order to avoid the issue of unnecessary proceedings and consequent waste of time and resources for both Bott and Ryanair that such proceedings will inevitably entail.