I'm not quite sure where to put this info but it's useful.
I had the Bus Plat card in January and used up my Airline Credits. I downgraded in February to the Bus Green card. In late February they offered me an upgrade back to the Bus Plat. It's the promo that they've had before (spend $10,000 in five months get 50,000 points.) Actually, it's not that great but I thought I'd take it. Well, since I've used my airline credits back in January and even though this is a new card (but same account number (that is the key)) they will not give me an additional $200 in airline credits even though the promo says we'll receive $200 in airline credits. I spoke with someone and they spoke to two supervisors and they said the same thing. I call BS and reneging.
If there is a better place for this data point let me know.
Best,