Originally Posted by
EuropeanPete
Norwegian is arguably helping to drive up service and other standards in the US legacy airlines on long-haul. If what I've heard about Air Canada recently is even partially correct, then Norwegian could well be the injection in the arm that AC needs.
Thanks to Norwegian, the legacy major SAS had to shift up its downgraded service standard and offer in-flight internet more than it would otherwise have done, and yet Norwegian is still better in this regard intra-Europe than SAS.
Blaming Norwegian for the desperate and greedy legacy airline management figures’ actions that reduce customer service in so many ways Is a great example of misplaced blame for the rat race to the bottom.