Originally Posted by
Kacee
UA disagrees with you.
If you're going to shout, it's probably a good idea not to be so spectacularly WRONG
Thank's for doing a bit of research to prove me 100% correct. It's very clearly written in English that the new seats are a replacement of the existing seats (for retrofitted aircraft) and that the marketing name for all seats in Polaris Business class is the Polaris Business class seat. If you try to book a flight to day in business class you will be shown a Polaris Business Class seat, not a BusinessFirst seat as I have explained previously. Polaris Business class is the name of the service class, not the seat.
If United had introduced the new seat but marketed it as a BusinessFirst seat what would the consensus be? Amongst many posters here it would be "United sold me a BuisnessFirst seat but when I boarded the plane it was the same old seat I've slept and ate in for the past 9 years".
Originally Posted by
Halo117
The new seat has been available to the public for 14 months. Only 5 aircraft have been retrofit. The ineptitude falls on UA with regards to their marketing team not talking to fleet ops. Only 14 767s will get the new seats at this time. 0 of 55 772s have new seats, but they have polaris. No plans for 2 class 767s, 787s (saying they are planned is not a plan), 757s.
The 787s will miss the boat wrt heavy maintenance check downtime opportunity. Amtrakusa could be correct the seats could have weight issues but with heavy checks 5 to 6 years apart I doubt UA pulls them mid cycle for seats.
The issue that most here have is that timelines were either ambitious, shifted or elongated intentionally. No one knows for sure but the way 2017 came and went with very little progress in the hard product front does not bode well that UA will complete the project without eroding goodwill or giving up completely. Maybe as others have stated, UA does not see revenue premium from the new seats.
Lastly, by your logic UA should stop replacing seats as all aircraft have "polaris". Well there we have it folks shut down this thread retrofits are complete all they needed was a name change.
The seats became available in Late December 2016 I believe but were not available intentionally until April or May of 2017 which I made clear with my previously posted time span of ~11 months. It's been explained a number of times in this thread, including in my post which you quoted why there was some delay in 2017. The seats had to first go in to the newly delivered 77Ws and there were supply issues with the seats which subsequently delayed acceptance of each of the 77Ws by about 2 months and subsequently delayed beginning the retrofitting of the 767s. EWR764 very clearly described what a logistical nightmare this became for United and not of their own doing.