Originally Posted by
majunga
I have just been informed that the my flight tomorrow has been cancelled. BA has offered a flight that leaves CDG five hours EARLIER, arriving LHR five hours EARLIER than the scheduled flight.
The automated rebooking process is perhaps better than nothing but it takes no account of your personal circumstances. It's quite OK to ring up and rebook to another time - or if you are lucky, persuade BA.com to rebook. You can also have a full refund if that's a better option, or shift to another service (e.g. Orly to LCY for example).