Originally Posted by
spartacus
Is there a lurker from IHG corporate (specifically, the USA division in Atlanta) that monitors the posts here? I'm not talking to anyone in the Philippines again. The mobile app tells me my PIN is wrong, I've deleted and re-installed the app twice now, they've sent me two e-mails telling me what my PIN is and, yes, that is my PIN. But in the Philippines they apparently don't know what it means when I tell them the app tells me my PIN is wrong when it's not.
Then if PIN is correct probably either your account is locked by IHG or your login ID is wrong .. I can not see IHG App as being your issue.
1. Login can be either numeric member-number or email addresss +++PIN. Check the ID is correct, if fails use alternate ID from Number/email and try again.
(Check no ' ' space entered before/after either your userid (number or email) too)
2. I'd actually bypass App and use a PC/Laptop website login to eliminate App issues
3. Also option on website to do lost PIN request. An extra check.
4. Lastly, Once you have confirmed ID/PIN pair is good on website then try the now known to be working pair in app. Only if a known proven/tested working ID/PINpairing errors is the App an issue.