Originally Posted by
polarpacific
I completely agree with you, Srisarin.
The problem is that the hotel is insisting that physical occupancy of Member A in a room under Member B account for the second night means that Member A cannot check out and close the folio from the first night under Member A account
The hotel employee has to be wrong. Let's get rid of Member B and we have a scenario I do frequently. Member A stays the first night for business and the second night for personal. Two reservations under the same MR# and there is never a problem closing the first folio and creating a second while staying in the same room for both nights. There is no welcome amenity for the second night, but there are two folios. I have done this dozens of times.