Originally Posted by
CloudCoder
I use MyConcierge every week and love the service. I always use the shared mailbox for email requests. That way, if my own concierge is in, she does the deed. Otherwise, another team member does the deed. Either way, the response is always fast and effective.
Still, I agree with you that Starwood Ambassador is awesome. I think it's a larger group. I don't know the exact numbers, but I get the feeling that the Starwood Ambassador group is about twice as many people (hence faster response time) than the Hyatt Concierge gang.
The FT WoH Concierge re-assigned me to a new concierge and I have been extremely pleased with the results. My new concierge handled the entire backlog of my multi-weeks requests in less than 24 hours! Awesome.
CloudCoder, your personal details do not mention Starwood AMB100 but your comments seem to imply you have Starwood AMB100 along with Hyatt Concierge. Would you rate them on par? My early indications from my previous Hyatt Concierge was that Starwood > Hyatt but now early indications from my new Hyatt Concierge is that Starwood = Hyatt. I guess it is very dependent of who you get.
The only thing in favor of Starwood is that for suite upgrades, my Starwood Ambassador can have some influence to help me for stays where I care about the upgrade because many Platinum members do not have AMB100 so my Ambassador can sway things my way. The drawback with Hyatt is that everybody over 60 nights has Hyatt Concierge so I do not think I am more likely to get a suite upgrade than someone else (when I am not using Globalist Suite Upgrade Awards) because other Globalists are technically on the same level playing field as I am.