Originally Posted by
manda99
Well, this is annoying. I'd booked a room just a couple weeks ago for April and now I just got an email telling me it's not a RC anymore and to call customer service. ARGH. And now I've been on hold for 10 minutes.
How did you book it? If you used a Virtuoso TA (or FHR), contact your TA who can do this follow through for you.