Lololololol, I had the same email when I attempted to place my wife’s parents on her Privilege Club as family. QR did not accept our documents (marriage certificate that explained her change in last name, nor her birth certificate). After that, I gave up. Also, good luck using the QCredits. This year all 60 of mine will end up expiring. At some point, you’d think someone in the Privilege Program office would take a look at the Platinum members and see what percentage of them have requested upgrades but been granted none. Add in the Bullsht x2 mile redemption and they are creating a perfect storm for people to just walk away...