Originally Posted by
ethernal
Yes, this is a feature they've been deploying for the past several months. It's been available via web check-in for almost a year now as well, but they started pushing it to the mobile apps sometime around November or so of last year.
It's of limited use. Generally all window/aisle seats are already taken if you're on the upgrade list, meaning that you have to hope for two things:
- That enough people either no-show or get upgraded into F for window/aisle seats to clear AND
- The gate agents actually use the Comfort+ upgrade list instead of just clearing standbys into C+ (which happens anywhere from 50-80% of the time based on my experience)
On some routes I'm "lucky" enough to frequently be #1-#2 on the C+ upgrade list and I clear maybe 20% of the time.
I can vouch for the "standby" list clearing into C+. Was caught with my flight from ROC to LGA - XXX canceling due to weather a few weeks ago. Was pleasantly surprised that we were on the standby list at number at #27&28 with 60 seats available on a rebooked ROC-ATL-XXX (FYI the plane went out full). Arrived at the airport and got the nice notification on my phone that were were seated in C+ and next to each other. Kicker is, we were on basic economy fairs and were just happy to get on the plane We didn't complain of course but I can see how this could have caused a problem.