Inconvenient? Yup.
They got the bag back to CUZ & to the hotel you wanted within 24 hours. The fact that you weren't there isn't the airline's fault. My brother's MIL is from Peru & takes her high school students on trips annually to Peru and does a minimum of 2 nights in CUZ not only for the experience of the city but also because things can go quirky in Latin America.
From here you submit your details for reimbursement, learn from the experience & move on.