Originally Posted by
Sunny Day
When you come off a flight, there is usually an agent at the gate. It should be SOP for AC that if a passenger says I have a tight connection and I am heading to gate XX for my flight, that agent should make a phone call to the new gate and advise them that passenger YY is on their way. This will eliminate a lot of these situations. It cost nothing to AC but sure reduces a lot of frustrations for passengers in these situations.
no one was waiting at the gate when we got off AC136, based on my emails Air Canada decided to remove us on AC614 at 11:34 EST and move us onto AC616.
AC616 was also overbooked as they was offering credit for future travel and hotel for tonight at the gate before boarding in Toronto