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Old Mar 18, 2018 | 4:39 pm
  #13  
Sunny Day
 
Join Date: Aug 2003
Location: Canada
Programs: Marriott Plat; Air Canada E75K; Westjet Platinum
Posts: 1,161
When you come off a flight, there is usually an agent at the gate. It should be SOP for AC that if a passenger says I have a tight connection and I am heading to gate XX for my flight, that agent should make a phone call to the new gate and advise them that passenger YY is on their way. This will eliminate a lot of these situations. It cost nothing to AC but sure reduces a lot of frustrations for passengers in these situations.
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