Originally Posted by saaveraward

Thanks. I've basically given up on the hotel for pre-arrival service. I can now see first-hand the frustrations some have expressed in this thread and I'm not even there yet. I booked a flash rate and I still may demand a cancelation. This isn't an airport Hampton Inn we're talking about. Has anyone else also noticed there is no Conrad Concierge button in the app for this hotel?

Meanwhile, I contacted my next stop (a WA) and asked them the same question. Got a reply within two hours with specific details.