FlyerTalk Forums - View Single Post - Worthy of a DOT complaint? (Deaf pax AA reaccommodation fail)
Old Mar 17, 2018, 5:46 pm
  #11  
perseus11
 
Join Date: Mar 2007
Location: PIT
Posts: 759
I really don't understand how this is not a safety issue. I mean aren't AA personnel concerned about the potential danger of dealing with an unattended (profoundly) deaf passenger in the event of emergency evacuation? If the disability was actually on the passenger record, or told to the CLT agent, this is a major AA Fail to not have re-arranged the existing on-board seating to accommodate the pair.
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