Originally Posted by
NWplatinum
Has anyone noticed a city where the agents seem to be more competent? I seem to have the best luck in Phoenix, but it’s probably just random.
Yes, Phoenix. I thought that was the where the partner desk located in the old days when officially there was partner desk. Now technically there is no more partner desk we are told.
However the latest ticketing was done by SEA, by an agent sounded very young but she dd it without a hitch.
Then on the change I got an agent in Boise. While she could see CX availability no problem, she did not know the ticket needed reissue. I had to reiterate to her a few times that based on all my prior experiences, any change of a partner award ticket, there must be a reissue. So she went to check and came back after a long hold, to give me the new ticket numbers.