Originally Posted by
UKtravelbear
On the contrary comments like that do belong as a reality check as to what people should expect.
20k is far too high an amount of compensation / customer service gesture.
People need to have realistic expectations.
Example from other airlines, all of them are for normal revenue tickets in J or F, all of them suffered by me, and holding SEN or other Star Gold / OWE:
Missing wheel on checked baggage from SQ, flights in J: zero comp or costs, they deny all liabilities for wheels and handles, apparently, ignoring the fact they pretty much render the suitcase useless...
Broken seat with zero padding and zero recline, ZRH-HKG in J on LX, no replacement seat even in Y: 4,000 miles (!!)
No meal loaded for anyone in J, LHR-MUC on LH in J: Zero - crew did manage to hand out some yoghurt pots...
9-day delay in baggage on SQ in F and a variety of broken items: I think it was 12,000 miles? Might have been a bit more
QF lost baggage: zero, and I was forced to go back to the airport the next day at my cost to re-file the baggage irregularity report because the staff didn't file it properly and lost the file.
Compared to those, 10,000 for a special meal not given BUT a full replacement meal given seems ridiculously generous....
Can we stop the compensation culture, unless you were severely disadvantaged directly as a consequence of what happened?