Originally Posted by
nufnuf77
It could be, eg a strict kosher diet on F LHR-SIN would be a significant shortfall, whilst a quasi vegetarian who then selects a replacement meal from normal menu onboard are two very different things, but BA compensates them equally.
I agree there are degrees of failure (and impact to the customer) that
should be taken in to consideration when offering compensation.
But BA doesn’t see it that way (per the recent Complaint Response decoder thread:
https://www.flyertalk.com/forum/brit...-de-coder.html) ... they have to be consistent to ensure fairness to all passengers
