Originally Posted by
ajeleonard
They didn't call it a "nuisance", they called it a "nuisance claim", which is a specific legal concept.
Something can be a specific legal concept and still an incredibly dumb and insensitive thing to say to someone, it turns out.
Edited to add: If people are going to try to credit AA with using the appropriate legal terminology here, is your position really that the correct response to her complaint was to characterize it as her being unable to have the peaceful use and enjoyment of her aircraft seat?