My point was, with all due respect, it was probably your initial rudeness that set things in motion where you insisted like a baby that you wanted your pre-departure drink or whatever. Okay, so you didn't get it. Write a complaint letter or something, but I don't think you needed to make childish, sarcastic comments like "so am I going to receive bad service for 10 hours?" Yeah, very professional . Are you also this professional with your clients?