Originally Posted by lexdevil

I just got off the phone with Christina, at the hotel, who has been very helpful. The charges are being reversed.

She agrees that a new employee probably did "something," but what they did is still a bit unclear. She's working with accounting to reverse the charges and talking to management to figure out who did it and get them properly trained.

We do know that the charges were run on the day we checked in. At check-in I gave the hotel a rooming list so they could issue new keys if kids lost their keys. It appears that at this time I was charged for a single extra night for each of the people (beyond one) in each of the student rooms. There were no extra charges made for the chaperone rooms. There were four student rooms with four students in each. Each of those rooms was charged for three extra single nights, coming to a total of 12 extra nights charged.

What exactly they did to trigger these charges is still a mystery. Perhaps someone here will have an idea.