Originally Posted by
HNLbasedFlyer
That is so over the top - it is one thing to be defiant and cause a scene - leading to being removed from the flight versus having a calm conversation - "Miss/Mr., you probably didn't realize, I have a dog in the carryon. It wouldn't be safe for my dog to be in the overhead bin - and if needed, can I talk to the purser, pilot, or gate agent please.
I also know that in all the hub airports of which IAH is one of those hubs - if there is an escalation on board, the new process is a fairly high level supervisor comes on board to assess the situation - and I've seen that process now a couple of times and it works well.
Lastly, I'd rather get kicked off the plane (which I see 0% happening) than have my dog die.
But they did. They had a back/forth with the FA stating there was a dog in the carrier. It's not over the top, it's the truth. Take the most recent event that comes to mind. On a recent Delta flight, a passenger says "Thank you Tabitha (name of FA), you may not have a job tomorrow". And guess what, she was kicked right off that flight. Despite apologies, despite numerous apologies to the FA, begging, etc. What scene did this woman cause? What physical alteration did she do? She said one sentence, didn't even raise her voice, which I would classify as a 'calm conversation'.
I'm not saying she was right/wrong to be kicked off the flight, I'm merely saying if you don't listen to the FA's, you're off or worse. They have that power. And if you're someone who just wants to get home, why risk it and 'argue' after they told you twice/three times or more to do something.
You can't say this isn't happening.