Very insightful. Thanks.

I did find Enterprise to have good protocols though, such as showing you how to open the gas tank (I often have a problem locating it, but usually figure it out in a minute or if not youtube has a how-to video), and checking your car after you return to ensure you don't have anything still in there (ah, if only the man checked it this time!). And they do seem friendlier than most (their ad states it is "family-owned" so that is why).