Originally Posted by lowfareair

I upgraded a CX award from J to F yesterday (traveling months from now) with AS miles. They couldn't get CX to confirm it while I was on the phone (agent sounded like it was normal), gave me an AS confirmation code, and said I would get an email once it processed. A couple hours later, I saw the CX confirmation code and on the CX site it comes up as confirmed and with a ticket number. However; I still haven't seen the miles deducted or get the standard booking email from AS.

Is it worth giving them a call or is this something that they'll get to eventually? I just don't want CX to cancel the ticket.