JohnSIN

Check In Arrived at about 20:00 after a flight from Singapore. The hotel was easy to find from Causeway Bay Station. I was recognised as an SPG platinum, was told we had been upgraded to a full moon room with a King Size Bed.Service was very surly but efficient. Had been briefed by my Ambassador about the limited benefits that come with the Design hotels but I was already familiar with the restrictions. Room We were delighted when we opened the door to find such a nice sized room. Hotel rooms in Hong Kong tend to be on the smaller side and this is a very generously proportioned room, particularly the bathroom.We found the bed to be too hard. I struggled to sleep on the first night which is very unusual considering I spend about 200 nights away from home and have no problems sleeping. This was the results of light pollution with the blue switch that create some visual distractions and the very hard mattress.This was compounded with the very cold aircon of which I only managed to find the control panel on the second night (I could have asked).The room was overlooking the HK Convention and Exhibition Center (partial view) and the harbour. We found the room to be very nice and quirky, in line with other design properties we have visited. Service We did not visit the restaurants so our interactions were limited to the staff on the ground floor who would greet us every time we walked in or out.The check in and check out staff were efficient. After being told that the check out time was noon, we were allowed an extended check out time of 16:00 (not a platinum benefit at Design Hotels).The room attendant did not replace the bottles of water (2 for the entire stay). The bottles of shampoo, shower gel and miniature soap were inadequate. We run out of bathroom amenities but didn't ask for a restock thinking it would be automatic. Location About 7-10 minutes walk to Causeway Bay station, we prefered taking the tram to Central. Overall Very nice hotel, we enjoyed our stay but would not return. We had been spoiled on our previous visit to hong kong at the Ritz Carlton. I must say that the bed would be a show stopper for us, as we did find it very uncomfortable. It was perfect for the week end and to experience something different.