Originally Posted by flyuk

The Cruz must be thanking his lucky stars that there was computer glitch, as it's masking the obvious drop in quality of the product. I guess once it's obvious that the customer relations problem was not caused by the meltdown it'll be too late, he'll be fired unceremoniously (with a massive pension and golden handshake), and his successor will be able to scapegoat every single BA issue to Cruz. Boards love a fall guy...