Originally Posted by sdsearch

"in January" is not enough information.

After getting the Aspire card in hand and paid with it? It has to be paid with the Aspire card, it can't be paid by another Hilton Amex card.

Ie, I'm guessing it's something about your prepaid rate that was the issue. People who didn't use prepaid rates have gotten the credit for their room rate.

Or if you did prepay it with the Aspire card, maybe the information about what exact type of card you used gets lost with a prepaid reservation? (I don't know, I'm just throwing out ideas.) I don't know if Amex has ever run a promo which requires the hotel to know what exact kind of card you used (besides Amex type) before, maybe the have a flaw in the prepaid system that's incompatible with this offer?