FlyerTalk Forums - View Single Post - Las Alcobas, St Helena (Napa Valley), CA [Left Marriott]
Old Mar 11, 2018, 9:09 pm
  #14  
spgplat21
 
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Just had a short one night stay here and loved it. The quality of the room and property was A+, and we were upgraded to a unbelievable vineyard view suite. After walking in, I quickly regretted that we were only there for one night. We were there midweek, and the hotel seemed pretty slow so I'm sure that helped a lot with the upgrade. I also used a suite night award, which probably helped too. The location was great for a day of exploring and the staff at Acadia house was great for lunch. This was our first trip to Napa, so I can't really compare it to other top properties, but I was seeing rates $600+ at all the other top properties, so I was very pleased with my sub-$500 rate and suite upgrade. I also thought the complimentary bikes and helmets were a great touch and I only wish we had more time to enjoy the area and property.

One other thing that impressed me was at checkin, I mentioned we were checking out super early to catch a flight and they proactively offered coffee and pastries for the morning. When we came down in the morning, the car was warmed up with coffee ready to go. I felt a little stupid for never thinking of this on my own, so it was extra surprising and appreciated.

The only negative during the entire experience was that when we checked in around 12:30pm, I initially got the standard line about rooms not being ready until 4pm and how there wasn't a single room available at that time at the whole property. Since I was leaving in the middle of the night, I made a much bigger deal out of this than I normally would and within an hour they had a beautiful suite ready for us. I didn't even want to mention it because everything else was so great, but the "Sorry there are absolutely no rooms ready, and then magically every room is ready right at 3pm or 4pm" line is one of my personal pet peeves.

Overall though we loved it and we are already looking at some dates to come back in the fall.
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