In addition to all the other problems with JAL phone reps (simply too many to list), has anyone else had trouble with them seeing EK award availability? Looking for a round trip in August; Qantas website showing two seats in F almost every day from DXB to JFK. JAL rep told me today that there was no availability at all in F from DXB to JFK during the month of August. Of course I'll call back and try a different rep, but was wondering if this (1) typical inflexibility/unwillingness on part of JAL reps or (2) if somehow EK isn't releasing as many award seats to JAL?