Originally Posted by
Clipper801
The chaos is an AC creation when it does not in many case have separate queue for zone 1 and zone 2. The sign often says zone 1 and zone 2 queue here.
At many out stations, gate agents insist to board wheelchairs, elderly, those with "small" children and other "special needs" BEFORE zone 1 and zone 2. This category is supposed to board after zone 2 and before zone 3. SRQ is one of them.
Yup, that was their big mistake. Sometimes though there isn't room. Like ORD for example.
What I find interesting, UA's scanner will pop up a warning if you try and board in the wrong zone number. Keeps things slightly more honest. I am surprised AC doesn't do that