Originally Posted by
remymartin
Stayed here recently during very low occupancy. The property upgraded me to a massive suite. While the suite was spacious and nice, it felt like some more thought could have been put into the décor. It felt a bit too cold. The suite had two balconies but none of which had chairs making them useless. There was also some sort of very noisy cleaning unit at the end of the corridor running 24/7. Luckily this noise couldn't really be heard from the room.
The pool here is indeed the biggest in Vietnam and the grounds are huge. This is where it gets weird, though - at such a low occupancy, the hotel feels like ghost town. There's a beach in front of the property but the hotel does not utilise the space in any way (contrary to Pullman Danang, where I also stayed).
The rates that the property commands seemed high given how empty it is. There were just a few tables during dinner time at the two restaurants, which I didn't feel like trying. Breakfast was fine, but not memorable.
On the ground floor facing the pool, there are rooms called "pool deluxe room" with a small plunge pool (not to be confused with deluxe pool view room). I did not see that room but it could be fun, too. The lobby bar was beautifully decorated and well equipped.
The location is good and bad at the same time. There's not much around the hotel except Marble Mountain and it's pretty far from Danang. This has one advantage, though. It's pretty much the same distance to Hoi An, which I personally preferred to Danang anyway. If you want to visit Hoi An but stay in a resort, this is a decent property to do so once it has more occupancy and is in a better state for business.
Finally, a word of warning This property has a a lounge, which is not yet opened. When asking whether a coupon would be issued to compensate for the lack of lounge, the FDA called me back to tell me nothing will be used because Resorts are excluded from club access. Now this is something we were reading rumours about a few months back (can't find the link), and it's not official yet but at least this property seems to think so!
we had planned on staying and agree it’s proximit to Hoi An is appealing. Prior to the hotel opening they sent some lovely rendering pics including a stunning club lounge. Once the hotel opened I emailed requesting details, ie transport, platinum be.nefits including lounge access as no mention of it on the website, I received a response saying exactly what you were told ie resorts no longer offering club lounges or drinks. I Think they are maybe missing a trick as several posters on TA have mentioned a lack of elite benefits and can receive these benefits at other chains nearby eg Hyatt, intercontinental which spg should see see as main competitors. I have worked out that even though no status I could actually book a suite with lounge access for the same price at the nearby Hyatt as a lead in room at the Sheraton. Also no shuttles, maybe they will re look at these policies once they are more established but have a sneaky feeling that with starriott looming in front of us club lounges and even breakfast at resorts will be cut! We do appreciate club lounges only for evening cocktails as alcohol is expensive in SE Asia, but would never use them as a dinner substitute as so many on the Marriott ft pages seem to like to do.