Originally Posted by PointWeasel

Hotel Name: The Adelaide Toronto (soon to be St Regis Toronto, formerly Trump International Hotel & Tower Toronto)
Arrival Date: March 2018
Departure Date: March 2018 (1 Night)
Number of Rooms: 1
Number of Guests: 1
Room Type: Superior Room
Lowest Starwood Brand Web Site Room Rate: $495 CAD plus taxes
Competing Rate: approx. $400 CAD plus taxes
Actual confirmed rate: $300 CAD plus taxes

- approval response time was nearly 39 hours for the St Thomas agents...they had advised me over the phone that they were nearly caught up last week with claims and then were hit again with a high volume. I cannot help but think after reviewing some of the thread replies recently from newish FTers, that response times are being delayed by claims that people have no intention of using or want to tweak dates/room types post-approval. Just my 2 cents.