FlyerTalk Forums - View Single Post - ExpertFlyer Help Desk, Information and Updates Thread
Old Mar 10, 2018 | 6:00 pm
  #1641  
NickB
FlyerTalk Evangelist
All eyes on you!
25 Years on Site
 
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,881
Originally Posted by ExpertFlyer Voice
Hi Nick. The ExpertFlyer seat map is correct, those seats are not currently reserved by any passenger. The seat map we show is what is returned to any travel agent via the global reservation systems, so you should call KLM and ask why you can't reserve those unoccupied seats.
Thanks but other Skyteam airlines (such as MEA) show a seatmap that accords with that of KLM and so does Expedia.com (except for one seat). Clearly, Skyteam airlines and Expedia, etc.. pull their seat availability map from somewhere else than EF does. I am not sure what it means to say that EF seatmap is "correct" if it shows seats as available which are seemingly in fact not available to passengers. EF seatmap no doubt reflects the feed that it receives. It does not necessarily follow from this that this feed is "correct" in the sense of reflecting the reality of seats available to passengers.

In any event, we clearly have a discrepancy for which there is at present no explanation.
NickB is offline