Originally Posted by
arlflyer
...To the point above, the app functionality is MUCH better, and Hilton, like so many other travel providers, has completely disparate functionality and design between the app and website.
To my way of thinking the disparate functionality is not a bad thing in this situation. Turtles like me can use the website and those who want a faster experience can use the app. I don't use the app unless I have to.
And to answer the OP's question I've never unintentionally not completed a reservation on the website. I'm a turtle, like I said.
I read enough of each page to make sure they haven't tried to slip some new/different cancellation policy or resort fee or whatever by me.