Originally Posted by
BPCGuy
The best thing to do is to put the itinerary on hold (the last option on the payment screen) and then call in to complete the reservation. You will have to mail in the voucher and pay the balance by credit card. The ticket will show as pending until they process the mailed voucher. You won’t be charged a phone ticketing fee.
This is one area where American could learn a lesson from Alaska, which credits refunds to your "wallet". Alaska also deposits companion vouchers in your online account.
American's phone agents have done a good job handling these transactions, but it seems like a waste of AA's time and that of passengers to have to mail vouchers to Pensacola and wait for the ticketing to be finalized.