Originally Posted by Lakeviewsteve

He clearly shouldn't have grabbed her neck, but SHE should have obeyed his orders because he is the captain. If she was the one who tried lining up the plane with the finger and he felt there was a passenger safety issue caused by how she did it, she should have redone the connection without any fuss. He is the Captain and in control over EVERYONE working on the flight or having anything to do with it or it's safe operation. I've seen KLM pilots have a fit with flights attendants who were not paying attention to safety issues as they should. Safety rests on the captain's shoulders and they should be respected for that.