Originally Posted by
ijgordon
Well, clearly.
But that wasn't done, and there *were* errors made by Brooks Brothers, it seems, so it is reasonable for the OP to at least contemplate ways of recovering losses, even if only partially.
"Error" as in BB employee providing cwc's husband wrong size from prior order? BB employee who looked up cwc's husband's previous order is not his personal assistant.
The way I understand it, at no point in time did OP husband:
- Get measured despite being in the store
- Check the size of the prior suits (despite label on suits) before ordering with wrong size provided.
- Taking a moment to try the jacket on despite pants and jacket being shipped together as they are cut from a single cloth.
Who is to say the BB employee didn't lookup a prior order for a person with similar name or perhaps the prior order history had a typo? Out of the parties involved, OP's husband is the one most responsible for knowing his own size
and also had multiple opportunities to prevent this from happening.
It hurts that it is $1K but stop trying to find someone to blame and take responsibility, chalk it up as a lesson learned and move on.
If
cwc's husband does not want to take personal responsibility, then the solution is simple. Order same style/color with correct jacket size, swap jacket and pants, include swapping any applicable sales tags/labels identifying size/SKU, hope the difference in dye and length/waist of unfinished pants is not noticeable and attempt to return to BB.
If cashier becomes suspicious,
go all in on this fraudulent return, claim ignorance and insist that the mismatch condition is how the shipment arrived in and escalate to store manager to get the refund in full.