Originally Posted by
lexdevil
Got it. My misunderstanding. I guess it is possible, but wouldn't issuing keys to the new gusts have invalidated my students' old ones? And doesn't the front desk usually communicate with housekeeping to track which rooms are ready?
From my understanding as a former FDA:
1: incorrect date was entered upon your check-in since you did not hand over keys to get them extended
2a: copy of the incorrect keys were given to brand new guests
2b: the guests got in while housekeeping was finished and used/did not use whatever keys they were given
Tl;dr: the front desk associates greatly need to be retrained (and depending how the new guests got inside the rooms so do the housekeepers) or this is bs (or you are not giving complete/truthful feedback).