It never ceases to amaze me...
1. That an airline ticket is always referred to as the holy contract, while bus, train, transit and theatre tickets are simply 'tickets' (although they all come with a 'contract').
2. That 'insurance' always comes up when a company fails in the eyes of the customer.
3. That Western Europe (US's only transoceanic destination) is referred to as far-off and misterious 'foreign countries', as if it were Madagascar or Kyrgizstan.
4. That 'great customer service' involves not helping your customer or the company's own bottom line.
5. That people who rarely buy 'flexible' tickets on purpose (unless their clients end up paying for them via their company) tout them as a panacea to people in distress.
6. That everyone who's mother is sick and posts about it on this board is perceived as a 'whiner' and removed from the serious nature of GoFares and BBB discussions.